FREQUENTLY ASKED QUESTIONS (FAQ)

Q: Are your products handmade?
A: Yes! All physical products are handmade with care, making each item unique.

Q: Do you sell digital products?
A: Yes — we offer printable and digital designs like planners, templates, and sticker sheets.

Q: Can I get a refund on digital items?
A: Digital downloads are non-refundable once purchased. Please review each listing carefully before buying.

Q: How long does shipping take?
A: Physical orders typically process within 3–5 business days and arrive within 3–7 business days (U.S.).

Q: Do you accept custom or personalized orders?
A: Occasionally! You can reach out through our Contact Page to request a custom design.

Q: Where can I find updates or new releases?
A: Follow us on Instagram and TikTok @UrbanVibeChic for shop updates, launches, and behind-the-scenes vibes.